Grievance Officer
Email: grievance@yadex.in
Response time: 30 days
Working hours: Mon–Fri 9AM–6PM
How to Raise a Grievance
- Email grievance@yadex.in with subject "Grievance – [Service Name]"
- Describe the issue clearly with relevant dates and details
- Attach any supporting documents
- You will receive an acknowledgement within 2 business days
Types of Grievances
- Service quality issues
- Billing disputes
- Data privacy concerns
- Compliance errors
- Staff conduct
Escalation
If your grievance is not resolved within 30 days, you may escalate to the National Consumer Helpline at 1800-11-4000 or visit consumerhelpline.gov.in.